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MHA Keystone: Emergency Room (ER)

Problem
According to The Henry J. Kaiser Family Foundation, 461 of every 1,000 Michigan residents visited an ER in 2010, roughly 11 percent above the national average. Hospitals in Michigan and across the country are also experiencing overcrowding and longer patient stays due to health care professional shortages, an aging population, and an increase in uninsured and underinsured residents.

What We Are Doing
MHA Keystone: ER implements evidence-based interventions that ensure the most critically ill patients in the emergency department receive treatment first and reduces the likelihood that a patient will leave before being seen.

Nearly 20 MHA Keystone: ER teams piloted a catheter-associated urinary tract infection insertion bundle in April in conjunction with MHA Keystone: Hospital-associated Infection. The bundle focuses on the appropriate insertion of catheters and will be implemented by all MHA Keystone: ER teams this fall. Also, emergency department and ICU teams continue to collaborate on a joint septic shock initiative, known as MHA Keystone: Sepsis.

Results
Hospitals participating in MHA Keystone: ER achieved an 18.5 percent decline in the rate of patients who left without being seen from May 2010 to March 2012.

Michigan hospitals achieved an 18.5 percent decline, from 2.05 percent to 1.67 percent, in the rate of patients who left without being seen from May 2010 to March 2012.

 

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