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Selecting a Hospital

Choosing where to get healthcare services is an important decision. It can make a difference in the cost and outcome of your treatment, because every patient's health insurance is different and hospitals can offer expertise in different areas. Patients should consult with their primary care physician before seeking hospital care and also consider the following questions.

Does the hospital have experience with my condition?
Certain hospitals have more experience with specific conditions. Ask your doctor or the hospital for information on:

  • how often the procedure is done there
  • how often the doctor performs the procedure
  • what the outcomes have been for other patients who have had the treatment at that hospital

Does your specialist or surgeon have privileges at the hospital?
Doctors usually have certain hospitals in which they are allowed to practice; this is known as "privileges." You may want to choose a hospital where your doctor can treat you. If you choose to go to a hospital where your doctor does not have privileges, you may be under the care of another doctor.

Is the hospital accredited by national accreditation bodies like the The Joint Commission, DNV or the American Osteopathic Association?
Hospitals undergo a licensure process that requires them to meet certain standards for the delivery of patient care. In addition, hospitals can choose to be surveyed by accreditation organizations like the The Joint Commission to make sure they meet certain quality standards. The Joint Commission, for example, prepares a performance report on each hospital that it surveys. The report lists such items as:

  • accreditation status, ranging from "Not Accredited," to the highest, "Accredited with Commendation"
  • evaluation of the key performance measures
  • areas needing improvement
  • comparison with national results

How does the hospital's quality compare with others in my area?
Websites that have quality information should be one of many factors you should consider before making any healthcare decision. Such information is available on this website here. Other websites that have quality information include:

Does my health insurance cover care at the hospital?
If you are looking to have a procedure done at a particular hospital, first ensure the hospital is "in the network" of your specific health insurance plan. Keep in mind that hospitals deal with hundreds of different insurance plans every day, so calling the hospital to ask if they "accept" your plan is often not a fool-proof way of finding out if your care will be paid for. It is always best to contact your insurance company's customer service line and ask them to confirm whether the hospital is in your network of covered healthcare providers.

I don't have insurance; does the hospital have a charity care or payment plan policy that will work for me?
Patients who don't have health insurance but are aware that they need to seek care at a hospital in the near future are urged to contact the hospitals in which they are considering treatment and inquire about their charity care policies and payment plan options. In 2010, Michigan community hospitals provided nearly $2.6 billion in community benefits to patients and local residents. These programs provide hundreds of millions of dollars worth of charity care to patients who may lack the necessary resources to get well.

Have you asked friends, family and colleagues about their experiences with local hospitals?
A patient's specific experience with a hospital may be different from the care others receive, but getting information about items such as the quality and comfort of patient rooms or waiting rooms, attitudes and friendliness of the hospital staff, quality of food from the cafeteria, and other convenience or comfort issues will be helpful.

Dec. 4, 2014
MHA Keystone HEN Honored for Efforts to Improve Patient Safety
On December 4, 2014, the Centers for Medicare and Medicaid Services (CMS) acknowledged the participation of the MHA Keystone Hospital Engagement Network, or “HEN” for their participation in the national Partnership for Patients (PfP) initiative. The HEN consisted of nearly 100 hospitals across the state. Nationwide, more than 3,700 hospitals participated in this important three year national initiative to improve patient safety. The PfP had the ambitious goals of reducing hospital-acquired conditions by 40% and readmissions by 20% by the end of the 2014.

This acknowledgement was received as part of CMS’ “QualityNet: The CMS Healthcare Quality Conference”. The MHA Keystone HEN and its member hospitals remain committed to improving patient care and outcomes into the future.
Dec. 3, 2014
MHA Keystone Center Intro Video
Since 2003, Michigan hospitals have voluntarily implemented evidence-based best practices that save lives, reduce costs and improve the quality of care delivered to patients throughout the state. This brief video provides an introduction to these efforts, which are coordinated through the MHA Keystone Center and MHA PSO. We encourage you to share this video with your colleagues and new hospital employees.

Jan. 28, 2015
MHA Keystone: ICU Registration Open
Registration is now open for the MHA Keystone: ICU Workshop, scheduled Jan. 28 at the JW Marriott Grand Rapids. Presentation topics include patient and family engagement, ICU survivorship, early mobility, data review and application of the ABCDE bundle at the bedside.

Hospitals participating in MHA Keystone: ICU are strongly encouraged to attend. Each ICU may register up to three individuals at no charge. All members of the ICU interdisciplinary team are invited, including nurses, nurse and physician leaders, respiratory therapists, physical therapists, infection preventionists and quality improvement specialists.

Registration is available online or by completing the registration form and returning to Janice Jones. Please contact Janice at (517) 886-8433 if you have questions about registration. Registration will close Jan. 21 and all registrations received after this deadline will be taken on a first-come, first-served basis. Questions about the workshop can be directed to Phyllis McLellan.
  • Annual Symposium

    Annual Symposium

    The MHA Patient Safety & Quality Symposium offers an opportunity to explore innovative patient safety techniques and dialogue with others about how to enhance patient safety across the continuum. Learn new strategies and ideas from faculty who are game-changes in the healthcare and business world.

  • Patient and Family Engagement

    Patient and Family Engagement

    Michigan hospitals and the MHA Keystone Center are committed to including patients and families in improving care and focusing improvement efforts with a patient-centric approach. To that end, the MHA Keystone Center is a proud Pinwheel Sponsor of the Institute for Patient- and Family-Centered Care.

  • MHA Keystone HEN

    The MHA Keystone Center HEN works with hospitals to identify, share and implement best practices aimed at reducing the number of adverse drug events, catheter-associated urinary tract infections, central-line-associated bloodstream infections, injuries from falls and immobility, obstetrical adverse events, pressure ulcers, surgical-site infections, venous thromboembolisms, ventilator-associated pneumonia and preventable readmissions.